Q: Can I get a refund if I cancel my reservation?
A: Reservations are non-refundable. If cancelled or modified up to 14 days before arrival, a $39 fee per room applies. Within 7 days of arrival, the entire deposit is forfeited.

Q: Is a deposit required when booking?
A: Yes. An advance deposit equal to one night’s average rate plus tax is required. For stays longer than 5 days, 30% of the total is charged. Full payment is due 7 days before arrival.

Q: What if I make a reservation within 10 days of arrival?
A: Full payment is required at the time of booking.

Q: What happens if I check out early or don’t show up?
A: There are no refunds for no-shows or early check-outs. Guests are responsible for the full confirmed reservation.

Q: What is the latest time I can check in?
A: Rooms are held until 6:00 PM. Please contact us if you’ll be arriving later.

Q: What are the check-in and check-out times?
A: Check-in is at 3:00 PM. Check-out is at 10:30 AM.

Q: Is ID required at check-in?
A: Yes, a valid government-issued ID is required.

Q: What does the room rate include?
A: Rates are based on double occupancy. Additional guests are $20 per person, per night.

Q: Is a damage deposit required?
A: Yes, a $250 authorization is required at check-in and refunded at check-out if no damages are found.

Q: Is parking available?
A: One complimentary parking space is provided per room. The vehicle must be parked properly and vacated upon check-out. Improperly parked vehicles will be towed at the owner’s expense.

Q: Are pets allowed?
A: No, pets are not allowed. However, we do welcome ADA-compliant service animals (not emotional support animals). Please let us know in advance if you're bringing one.

Q: Is smoking allowed?
A: The entire hotel is non-smoking. Smoking is only allowed on balconies with doors closed. A $250 cleaning fee applies for smoking in rooms.

Q: Are quiet hours enforced?
A: Yes, quiet hours begin at 10:30 PM.

Q: Can I bring visitors into my room or the pool?
A: No, outside guests are not allowed in rooms or the pool area.

Q: Are noise-free rooms guaranteed?
A: We do our best to minimize noise, but we cannot guarantee fully noise-free rooms.

Q: When is the pool open?
A: The pool is seasonal and closes on September 13th. Pool hours are 7:00 AM to 9:00 PM. No lifeguard is on duty—please supervise children at all times.

Q: Do you provide pool towels?
A: Please inquire at the front desk for towel availability.

Q: Does the hotel take responsibility for lost items?
A: The Hillcrest Inn is not responsible for money or valuables left in rooms or anywhere on the premises.

Q: What is the fee for a lost key?
A: A lost room key incurs a $25 replacement fee.