Q: Is a deposit required when booking?
A: Yes. The full reservation amount (100%), including taxes and fees, is charged at the time of booking. A credit card is required to make a reservation.

Q: Is there a minimum age to book?
A: Yes. Guests must be 21 or older to make a reservation.

Q: Can I get a refund if I cancel my reservation?
A: Reservations are non-refundable, but partial refunds are available on the following schedule: cancel more than 14 days before arrival and you will be charged $39; cancel within 14 days of arrival and you will be charged 100% of the total reservation amount. The cancellation policy takes effect once a deposit has been made.

Q: What happens if I check out early or don’t show up?
A: No-shows are processed the same as cancellations. There are no refunds for no-shows or early check-outs.

Q: What is the latest time I can check in?
A: Rooms are held until 6:00 PM. Please contact us if you’ll be arriving later.

Q: What are the check-in and check-out times?
A: Check-in is at 3:00 PM. Check-out is at 10:30 AM.

Q: Is ID required at check-in?
A: Yes, valid identification is required at check-in.

Q: What does the room rate include?
A: Rates are based on double occupancy. Each additional guest is $20 per room.

Q: Is a damage deposit required?
A: Yes, a $250 authorization is required at check-in and refunded at check-out if no damages are found.

Q: Is parking available?
A: The Hillcrest Inn provides one complimentary parking space per room. Vehicles must be parked within a single marked space, and the space must be vacated upon check-out. Vehicles that do not meet these conditions will be towed at the owner’s expense.

Q: Are pets allowed?
A: No, pets are not allowed. We do welcome guests with service animals in accordance with the ADA — please let us know in advance if you’ll be bringing one. Emotional support animals are not considered service animals and cannot be accommodated.

Q: Is smoking allowed?
A: The entire hotel is non-smoking. You may smoke on your balcony, but please keep the balcony door closed to prevent smoke from entering the room. Rooms that have been smoked in, or that smell of smoke, will be assessed a minimum cleaning fee of $250.

Q: Are quiet hours enforced?
A: Yes, quiet hours begin at 10:30 PM.

Q: Can I bring visitors into my room or the pool?
A: No, outside guests are not allowed in rooms or the pool area.

Q: Are noise-free rooms guaranteed?
A: We do our best to minimize noise, but noise-free rooms cannot be guaranteed.

Q: When is the pool open?
A: The pool is seasonal, open in the summer and closing September 13th. There is no lifeguard on duty — all guests are responsible for their children and their own safety.

Q: Do you provide pool towels?
A: Please inquire at the front desk for towel availability.

Q: Does the hotel take responsibility for lost items?
A: The Hillcrest Inn does not accept liability for money or valuables lost or misplaced by guests in their rooms, or anywhere in the hotel.

Q: What is the fee for a lost key?
A: A lost room key incurs a $25 replacement fee.