Hotel Policies

Reservations and Cancellations Policy

  • Reservations are non-refundable.

  • There is no refunds for no shows or early check-outs.

  • A credit card is required to make a reservation.

Deposit:

  • A percentage of the total reservation cost will be charged at the time of booking (100%). A credit card is required at the time of booking. Taxes and fees are included.

Cancellation:

  • This reservation is partially refundable and is based on the following fee schedule:

  • If you cancel more than 14 days before arrival, you will be charged $39.

  • If you cancel within 14 days of arrival, you will be charged 100% of the total reservation amount.

  • No-Shows will be processed the same as cancellations.

  • The cancellation policy is in effect once a deposit has been made.

  • Rooms will be held until 6 pm.

General Hotel Policy:

  • Pool is only open on a seasonal basis in the summer and closes September 13th.

  • Check-in at 3 pm / Check-out at 10:30 am.

  • Room rates are based on double occupancy.

  • Must be 21 and over to make a reservation.

  • We will require to see Identification on check-in.

  • The Hillcrest Inn provides one complimentary parking space per room. The automobile must be parked in one space in between the marked lines. The parking space must be vacated upon checkout. If these conditions are not met the car will be towed at owner’s expense.

  • There will be a $20 charge for each additional guest per room.

  • Sorry no pets are allowed.

  • Service Animals:
    We gladly welcome guests with service animals in accordance with the ADA. To help us best prepare for your stay, we kindly ask that you let us know in advance if you’ll be bringing a service animal. Emotional Support Animals are not considered service animals and will not be accommodated.

  • Loss of key is a $25 fee.

  • The entire hotel is non-smoking. You may smoke on your balcony, but please keep the balcony door closed to prevent smoke from entering the room. Bedrooms that have been smoked in, or smell of smoke, will be assessed and charged a minimum cleaning fee of $250.

  • Quiet hours begin at 10:30 pm.

  • No guests allowed in rooms or pool.

  • The Hillcrest Inn does not accept liability for money or valuables lost or misplaced by guests in their rooms, or anywhere in the hotel.

  • The Hillcrest Inn does not have a lifeguard on duty at the pool. All guests are responsible for their children and their own safety.

  • $250.00 Authorization required for damages upon check-in. This amount will be refunded upon check-out if no damages are found.

  • One night deposit required for every 3 nights of stay.

  • Noise free rooms cannot be guaranteed.